When your order is on its way to you, you will receive an email notification containing your tracking information and an estimated delivery date. You can track your shipment through the carrier site. Note that your tracking/delivery date information will not reflect progress until the product is scanned at the carrier facility. If you do not see a notification email in your inbox, be sure to check your spam folder.

WHEN WILL I RECEIVE MY ORDER?

We work to ensure that you receive your order as quickly as possible. Once your order is successfully submitted and received, we require two full business days to process your order and get it out to our carrier. Orders received on weekends or holidays will begin processing on the following business day.

External factors outside of 700ML’s’ and our carrier’s control, such as extreme weather conditions, traffic, and/or technical failures, may occasionally cause delivery delays. We ask for your patience and understanding regarding these issues. Note that we cannot guarantee specific delivery dates or times as they depend on the carrier. Once you have a tracking number, please check delivery status via the carrier's website.

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WILL I BE CHARGED SALES TAX?

Sometimes—sales tax charges may vary depending on the product being purchased and the shipping address provided.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

All processing is handled through Stripe. You can pay for your order using a debit card or major credit card (Visa, MasterCard, American Express, Discover). If you prefer another payment method, please contact us.

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Yes. We use one of the largest secure payment processing platforms—Stripe—to handle credit and debit card payments.

DO YOU ACCEPT RETURNS OR ISSUE REFUNDS?

All sales are final – we do not accept returns. Refunds will not be issued for any orders after they have been picked up or dropped off by our carriers. Refunds will not be issued for packages that are returned to us for any reason. If the order is returned to us as undeliverable, please contact us at support@700ml.net within seven days of the last delivery attempt. You must pay for shipping again for us to re-ship the order to you. If you encounter an issue with your order related to your package or errors in your order’s fulfillment (such as a missing or broken item), you have seven days from the time that you placed your order to contact us at support@700ml.net for resolution.

DO YOU SHIP TO BUSINESS ADDRESSES?

Yes.

DO YOU SHIP TO P.O. BOX ADDRESSES?

Orders cannot be shipped to an APO, an FPO, a P.O. Box, or an international address.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we only ship products within the United States of America (USA).

WHICH STATES IN THE USA DO YOU SHIP TO

Currently, we ship to most states within the USA. However, we do NOT ship orders to the following states: Iowa, Maine, Massachusetts, Mississippi, New Hampshire, North Dakota, South Dakota, Utah, and Vermont.

WILL I NEED TO SIGN FOR MY PACKAGE?

Yes, you must sign for any package when it is delivered and show proof of being at least 21 years old. (Note: In some cases, you may need to show ID regardless of the items you purchased.)

WHAT HAPPENS IF MY ITEM(S) LEAK

We do our best to prevent leakage with all bottles. However, it is inevitable that some bottles will leak, especially older bottles with natural corks, screw tops, etc. Leaking is not typically covered under our return or refund policy. If a significant leak is present in any of your bottles when your package arrives, be sure to take photos of the leakage and send them to us at support@700ml.net. Upon assessing the liquid loss, you may be issued prorated compensation based on the loss of liquid/value.

HOW DO I KNOW THE CONDITION OF A BOTTLE?

We carefully examine every single bottle we sell to verify authenticity and ensure its quality. Please feel free to reach out to us at support@700ml.netwith any questions regarding the condition of a specific bottle.

HOW CAN I CONTACT THE SUPPORT TEAM?

You may contact us at support@700ml.net.

Monday–Friday 9 a.m.–5:00 p.m. EST.